Condition of sales

In this page Piccadilly S.r.l. is named below "SELLER"

Conditions of Sale

The indicated selling prices are expressed in euro including packaging, insurance and shipping costs, without including the customs duties. The latter are always at the customer’s expense. Any customs duties will be paied by the customers. "SELLER" reserves the right to modify prices without notice and to modify shipping prices at his discretion, but he undertakes to apply the prices in force and to explicitly display prices and shipping costs, as indicated on the website, at the time of the order. Any refunds are always carried out by Piccadilly S.r.l. through the payment system used to make the purchase, by Paypal, Credit Card, bank transfer both in the case of payment by wire transfer and in the case of cash on delivery. Conditions subject to Decree 206/2005

Shipping Times

Here you are what happens to your order just after you have bought on from "SELLER": Delivery times of the products vary depending on the item ordered by the customer and the delivery methods chosen by the customer. The times indicated for the delivery dates are merely indicative and they are in no way binding for "SELLER". The delivery is provided for in a time ranging from 3/4 weeks after the time of order (if the pieces are available / in stock); if the pieces are not in stock we will need minimum 6/7 weeks and we will email the customers to show him any updates concerning the status of his order. In any case, the estimated delivery times are explicitly indicated in the data sheet of the individual product

A) All the orders will be processed on the first working day following that of the order itself. The order is processed according to the chosen payment method; the order will be fulfilled when the credit is displayed on the bank account of the Company Piccadilly S.r.l.

B) On the days after the order, we will work very soon on the stuff purchased. Whenever all the pieces will be ready, we will give everything to the courier. The courier will be provided with the Shipping Invoice containing the place of destination and any notes included in the order. At the same time as the collection of the product, an e-mail containing the shipping number will be sent to the customer; this will allow the customer to follow the delivery status and estimated times in real time on the website of the Freight Forwarder.

C) Delivery of goods: The product will be delivered to the address indicated at the time of confirmation of the order.


Delivery takes place (minimum) within 6/7 working days of the date of entrustment to the Courier. Throughout Italy, including islands, the delivery takes 2/3 working days. The cost of shipping is indicated at the time of ordering. Moreover, the timing described above for the Islands could be modified depending on unforeseeable elements: for example, adverse weather conditions etc.

Cost of Transport
The cost of transport is 35 euros for all order under 350,00 euros. This cost includes packaging, insurance, assistence and home delivery. Free shipping for all orders over 350,00 euros. Once you placed the order you will not pay any extra euro to enjoy your artworks. We will pay for all the import duties that foreign Countries could apply on the shipment of your masterpieces. Inside the packaging you will find a copy of the invoice of your order. The customer can, however, request a copy by sending an email to The invoice must be kept in a safe place, since it represents the valid document for the product warranty. The invoice of the purchased good is issued by "Ceramiche Piccadilly S.r.l.".


Who can activate the withdrawal and how? The right of withdrawal is regulated pursuant to Legislative Decree 206/2005 if the customer-consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or who does not make the purchase by indicating in the order form a reference to a VAT number) is entitled to withdraw from the purchase agreement for specific reasons. To exercise this right, you have to contact us at .

Piccadilly s.r.l. will accept returns for exchange or store credit within 10 days from the date of purchase.

All returns must be approved through our customer service department at or by calling +39 0898 31630.

On the invoice is always declared that:

“We will insure and ship to the address provided by the customer. We will replace free of charge any items broken in shipping provided customer notifies us by email or telephone within 10 days with a photo”

Goods are non-refundable, unless faulty. Any exchanges can be made, with proof of purchase. The product you exchange must be in new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Customers will assume responsibility for all return shipping charges, including unnecessary duties and sales taxes in certain instances. If all conditions are met, an exchange can be made.

In case of return the product / s must be sent to:

Piccadilly S.r.l.
Via S.S. 163 loc. Grotta dello Smeraldo

+39 089831630

and it must have the description of the piece and the shipping invoice number. The only costs that you incur are the shipping fees to return the product and the outward shipments of the purchased product / s.

N.B .: Customers who purchase customized artworks ber can not exercise the right of withdrawal


Piccadilly S.r.l., in order to guarantee a correct service to its Customers, guarantees the reception and acceptance of the purchase orders up to 17.00 from Monday to Friday.
The orders received after this time, as well as those received on Saturday, Sunday or other public holiday, will be considered as received by the first working day after the day of the order itself. Any reduction in working hours and / or interruptions of sales services in particular periods of the year (eg winter months) that could result in a lengthening of the delivery times will be adequately highlighted at the time of ordering, and the Customer at his discretion will proceed or not to confirm the order according to the times indicated. At the time of delivery of the goods the customer is obliged to check:

- that the number of the delivered packages corresponds to what is indicated in the transport document;
 - that the packaging is intact and not altered even in the closing strips.

In the event of tampering and / or breakage, the Customer must immediately challenge the shipment and / or delivery by affixing the writing "RESERVE FOR DAMAGED PACKAGING" on the copy of the delivery document to be returned signed to the courier or to another operator. 

Customers have to take photos to show any problems and send them to the Shipment Company and at Piccadilly S.r.l., using the following email:

The Customer is obliged to point out any damage within 10 (ten) days after the reception of the goods, by registered mail or by e-mail to

Customer has to give us at least one telephone number to make easier and faster communication and delivery of his/her artworks. Privacy is protected under European Rules n. 2016/679 (c.d. "GDPR")