Returns and refunds

RETURNS AND REFUNDS

The right of withdrawal is regulated by D.Lgs. 206/2005: the consumer-customer (i.e., a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase indicating a VAT number in the order form) has the right to withdraw from the contract. To exercise this right, the customer must send a communication to www.mcpiccadilly.com within 10 calendar days from the receipt of the goods to agree on any return or refund.

In the communication to be made, it is necessary to indicate the order number of the invoice and which items are to be returned or for which a return needs to be agreed upon, along with the reasons that prompted this communication.

All returns and refunds must be agreed upon with customer service via email (sales@mcpiccadilly.com) or by phone (+39 089831630).

For each purchase order, the following is declared:

"Ceramiche Piccadilly S.r.l. ensures and ships all items purchased by the customer at the checkout stage to the address provided to us. We will provide a refund and/or return for any valid report received via email or by phone (for example, item arrived damaged at destination) received within 10 days from the time of delivery.

The report must be comprehensive and also include photographic material".

There is a possibility, therefore, to proceed with a refund or a return only after the error or misunderstanding has been confirmed by our sales department. Any unauthorized return and refund request will be rejected. The product to be returned must be new, never used, returned with its original packaging and well protected to travel in the safest possible manner. The customer assumes responsibility for the return shipping and any customs duties that may apply. If all these conditions are present in the specific case, a replacement can be easily arranged.

In case of a return, the goods must be delivered to:

Piccadilly S.r.l

Via S.S. 163 Loc. Grotta dello Smeraldo

84010 Conca dei Marini (SA) Italy

+39 089831630

and must include the description of the returned item and the shipment number.

NB. : returns are not accepted for items that have been commissioned via email that involved a customization of the purchased items!!

METHODS OF WITHDRAWAL

The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code): if the delivery of the goods has taken place, the consumer is required to return it or make it available to the professional or the person designated by them, according to the methods and times provided for in the contract.. The deadline for the return of the goods cannot be less than ten working days from the date of receipt of the goods. For the purposes of the deadline, the goods are considered returned at the moment they are delivered to the accepting post office or to the shipper. For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is sufficient that the goods are returned in normal condition, as long as they have been stored and possibly used with normal diligence. The only costs due from the consumer for exercising the right of withdrawal under this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is obliged to refund the amounts paid by the consumer, including the amounts paid as a deposit. The refund must be made free of charge, as soon as possible and in any case within 14 calendar days from the date on which the professional became aware of the exercise of the right of withdrawal by the consumer. The amounts are considered refunded within the terms if they are actually returned, shipped, or credited with value no later than the expiration of the previously indicated deadline. In the event that payment has been made by means of negotiable instruments, if these have not yet been presented for collection, they must be returned. Any clause that provides for limitations on the refund to the consumer of the amounts paid as a result of exercising the right of withdrawal is null and void. If the price of a good or service, subject to a contract under this title, is wholly or partially covered by credit granted to the consumer, by the professional or by third parties based on an agreement between them and the professional, the credit contract is deemed resolved by law, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is obliged to inform the third party granting the credit of the exercise of the right of withdrawal by the consumer. Any amounts paid by the third party who granted the credit for the payment of the good or service until the moment they become aware of the exercise of the right of withdrawal by the consumer are refunded to the third party by the professional, without any penalty, without prejudice to the payment of accrued legal interest.

When does the right of withdrawal expire? (Article 55 of the Consumer Code)

The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 does not apply:

- to contracts for the supply of foodstuffs, beverages or other goods for domestic use of current consumption supplied to the consumer's home, to their place of residence or to their workplace, by distributors who make frequent and regular rounds - to contracts for the supply of services related to accommodation, transport, catering, leisure, when at the time of concluding the contract the professional commits to providing such services on a specific date or within a predetermined period

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

- of the supply of services whose execution has begun, with the agreement of the consumer, before the expiration of the term provided for in article 64, paragraph 1

- of the supply of goods or services whose price is linked to fluctuations in financial market rates that the professional cannot control

- of the supply of goods made to measure or clearly personalized or that, by their nature, cannot be returned or risk deteriorating or altering rapidly

- of the supply of sealed audiovisual products or computer software, opened by the consumer

- of the supply of newspapers, periodicals and magazines

- of betting and lottery services

For more information, you can consult the text of the law available on the Ministry of Economic Development.