Sales Conditions

"Ceramiche Piccadilly S.r.l. is hereinafter referred to as "SELLER"

SALES CONDITIONS

The listed sale prices are expressed in euros, VAT included, excluding shipping costs.. The latter are always the responsibility of the Customer and are invoiced at the time of order confirmation, as a supplement to the selected products. The "SELLER" reserves the right to change prices without notice and to modify shipping prices at its discretion, but commits to applying the prices in effect and to explicitly displaying prices and shipping costs, as indicated on the site, at the time of the order. Any refunds are always made by Ceramiche Piccadilly S.r.l. through the payment system used to make the purchase, via Paypal, Credit Card, bank transfer both in the case of payment by bank transfer and in the case of cash on delivery. Conditions subject to Dl 206/2005.

SHIPPING TIMES

Here’s what happens to Your order a moment after purchasing on www.mcpiccadilly.com.

The delivery times of the products vary depending on the item ordered by the Customer and the delivery methods chosen by them. The times indicated for delivery terms are merely indicative and are in no way binding for the "SELLER". Using express courier transport, delivery is expected within a time frame of 3/4 working weeks from the moment of the order (or the time increases to a minimum of 6/7 weeks if a custom order has been completed).. In any case, the technical data sheet of each product explicitly indicates the estimated delivery times.

A) All orders will be processed on the first business day following the receipt of the order payment. The order is processed according to the payment method chosen by the customer; the order will be processed as soon as the amount paid is credited to our bank account.

B) In the days following the payment, we will execute the order as quickly as possible. When all purchased items are ready and well-packaged, we will hand them over to the third-party courier responsible for their shipment. The courier will receive the invoice containing the description of the items and all useful and necessary information to proceed with the delivery.

All useful and necessary information will also be sent to the customer who purchased our items to allow for a quick and efficient check of the various statuses of the delivery of the goods (via the tracking number of their shipment).

C) The product will be delivered to the address indicated at the time of order confirmation.

DELIVERY METHODS

Delivery in Italy takes at least 2/3 working days from the moment the goods have been handed over to the courier responsible for the shipment (Islands Included).

Delivery of goods outside national borders takes at least 6/7 working days from the day the shipment has been handed over to the courier.

Only regarding the islands, the times may slightly differ if the climatic and weather conditions should compromise the regular delivery methods.

COST OF TRANSPORT

The cost of transport is estimated at 50 euros for all orders whose value is less than 450.00 euros. This cost includes insurance, packaging, assistance, and home delivery expenses.

In the case where the order has a total amount of over 450 euros, shipping is free. The price paid at the time of order confirmation also includes any customs duties that may be applied for deliveries destined for countries outside the European Union.

The Invoice is included inside the shipment. The customer can, however, request a copy by sending an email to sales@mcpiccadilly.com

The Invoice must be kept carefully, representing the valid document for the product warranty. The invoice for the purchased good is issued by the "SELLER".

RETURNS AND REFUNDS

The right of withdrawal is regulated pursuant to Legislative Decree 206/2005: the consumer-customer (that is, a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase indicating a VAT number in the order form) has the right to withdraw from the contract. To exercise this right, the customer must send a communication to www.mcpiccadilly.com within 10 (ten) calendar days from the receipt of the goods to agree on any return or refund.

In the communication to be made, it is necessary to indicate the order number of the invoice and which items are to be returned or for which a return needs to be agreed upon, along with the reasons that prompted such communication.

All returns and refunds must be agreed upon by customer service via email (sales@mcpiccadilly.com) or by phone (+39 089831630)

For each purchase order, the following is declared:

"Ceramiche Piccadilly S.r.l. ensures and ships all items purchased by the customer at the checkout stage to the address provided to us. We will process any refund and/or return for every valid report received via email or by phone (for example, item arrived damaged at destination) received within 10 days from the time of delivery.

The report must be comprehensive and also include photographic material".

There is, therefore, the possibility to proceed with a refund or return only after the error or misunderstanding has been confirmed by our sales department. Any unauthorized return and refund request will be rejected. The product to be returned must be new, never used, returned with its original packaging, and well protected to travel in the safest possible manner. The customer assumes responsibility for the return shipping and any customs duties that may be applied. If all these conditions are present in the specific case, a replacement can be easily arranged.

In case of return, the goods must be delivered to:

Piccadilly S.r.l

Via S.S. 163 Loc. Grotta dello Smeraldo

84010 Conca dei Marini (SA) Italy

+39 089831630

and must include the description of the returned item and the shipment number.

N.B. : returns are not allowed for items that have been commissioned via email that included customization of the purchased items!!

ORDER FULFILLMENT

Piccadilly Ceramics, in order to ensure proper service to its Customers, guarantees the receipt and acceptance of purchase orders until 5:00 PM from Monday to Friday; orders received after this time, as well as those received on Saturday, Sunday, or any other holiday, will be considered received on the first working day following the day of the order itself. Any reductions in working hours and/or interruptions of sales services during particular times of the year (e.g. winter months) that may result in extended delivery times will be adequately highlighted at the time of the order, and it will be at the Customer's discretion to proceed or not with the confirmation according to the indicated timelines. At the time of delivery of the goods, the Customer is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document

- that the packaging is intact and not altered even in the sealing tapes

In case of tampering and/or breakage, the Customer must immediately contest the shipment and/or delivery by writing "RESERVE FOR DAMAGED PACKAGING" on the copy of the delivery document to be returned signed to the courier or another operator.

The Customer is required to report any damages within 10 days of receiving the goods, at sales@mcpiccadilly.com

For each order, the Customer is required to specify at least one phone number to allow the courier to contact them in case of delivery difficulties.

Finally, it is communicated that the personal data requested during the order submission phase are collected and processed in accordance with the provisions of EU Regulation No. 2016/679 (the so-called "GDPR") for the purposes and in the manner indicated in the privacy policy.